Frequently Asked Questions

Materials & Care

- What materials are used?

Our jewelry is crafted from S925 sterling silver, 18k gold plated on S925 silver, natural pearls, natural gemstones, high-quality Cubic Zirconia (CZ), and hand-applied enamel.

- How should I care for my jewelry?

Avoid water, perfumes, lotions, and chemicals. Remove before bathing or exercise. Store dry and polish gently with a soft cloth.

Orders & Payment

- How long does processing take?

Orders are processed within 72 hours. Shipping confirmation and tracking are sent once your order ships.

- What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Shipping

- Where do you ship?

We currently ship within the United States, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Malaysia, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, and United Kingdom.

- How long does delivery take?

Standard delivery typically takes 7–14 business days after payment received.

Returns

- What is your return policy?

Unworn, unused items may be returned within 30 days of delivery in original condition.

- How do I start a return?

Email support@momolumiere.com with your order number.

Support

Need help?

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